# CODE29 - GRAAL

##### Informations générales

<div class="container" id="bkmrk-codecode29"><div style="display: flex; flex-direction: row; flex-wrap: wrap; width: 100%;"><div style="display: flex; flex-direction: column; flex-basis: 100%; flex: 1;">**Code**</div><div style="display: flex; flex-direction: column; flex-basis: 100%; flex: 1;">CODE29</div></div></div><div class="container" id="bkmrk-titregraal"><div style="display: flex; flex-direction: row; flex-wrap: wrap; width: 100%;"><div style="display: flex; flex-direction: column; flex-basis: 100%; flex: 1;">**Titre**</div><div style="display: flex; flex-direction: column; flex-basis: 100%; flex: 1;">GRAAL</div></div></div><div class="container" id="bkmrk-descriptionoutil-de-"><div style="display: flex; flex-direction: row; flex-wrap: wrap; width: 100%;"><div style="display: flex; flex-direction: column; flex-basis: 100%; flex: 1;">**Description**</div><div style="display: flex; flex-direction: column; flex-basis: 100%; flex: 1;">Outil de gestion de la relation client</div></div></div><div class="container" id="bkmrk-cat%C3%A9goriecrm"><div style="display: flex; flex-direction: row; flex-wrap: wrap; width: 100%;"><div style="display: flex; flex-direction: column; flex-basis: 100%; flex: 1;">**Catégorie**</div><div style="display: flex; flex-direction: column; flex-basis: 100%; flex: 1;">CRM</div></div></div><div class="container" id="bkmrk-unit%C3%A9-organisationne"><div style="display: flex; flex-direction: row; flex-wrap: wrap; width: 100%;"><div style="display: flex; flex-direction: column; flex-basis: 100%; flex: 1;">**Unité organisationnelle responsable**</div><div style="display: flex; flex-direction: column; flex-basis: 100%; flex: 1;">CODE3 - Commercial</div></div></div><div class="container" id="bkmrk-statut-cycle-de-viea"><div style="display: flex; flex-direction: row; flex-wrap: wrap; width: 100%;"><div style="display: flex; flex-direction: column; flex-basis: 100%; flex: 1;">**Statut cycle de vie**</div><div style="display: flex; flex-direction: column; flex-basis: 100%; flex: 1;">A définir</div></div></div><div class="container" id="bkmrk-date-cycle-de-vie202"><div style="display: flex; flex-direction: row; flex-wrap: wrap; width: 100%;"><div style="display: flex; flex-direction: column; flex-basis: 100%; flex: 1;">**Date cycle de vie**</div><div style="display: flex; flex-direction: column; flex-basis: 100%; flex: 1;">2024-01-18 00:00:00</div></div></div>##### Indicateurs

<table id="bkmrk-indicateurvaleurtitr"><th style="background:#F5F5F5">**Indicateur**</th><th style="background:#F5F5F5">**Valeur**</th><th style="background:#F5F5F5">**Titre**</th><tr><td>CODE1 - Coût d'exploitation</td><td>None</td><td>Non renseigné</td></tr><tr><td>CODE5 - Valeur métier</td><td>None</td><td>Non renseigné</td></tr><tr><td>CODE2 - Criticité</td><td>1</td><td>None</td></tr><tr><td>CODE3 - Dette d'architecture</td><td>None</td><td>Non renseigné</td></tr><tr><td>CODE4 - Obsolescence</td><td>1</td><td>AAAAA</td></tr></table>

##### Caractéristiques

<table id="bkmrk-caract%C3%A9ristiquevaleu"><th style="background:#F5F5F5">**Caractéristique**</th><th style="background:#F5F5F5">**Valeur**</th><tr><td>CODE1 - Architecture Tech</td><td>None</td></tr><tr><td>CODE4 - SLA</td><td>None</td></tr><tr><td>CODE2 - BDD</td><td>None</td></tr><tr><td>CODE5 - Données pers.</td><td>None</td></tr><tr><td>CODE8 - Syst. Exploitation</td><td>None</td></tr><tr><td>CODE14 - CARAC TEXTE</td><td>None</td></tr><tr><td>CODE16 - CARAC REEL</td><td>None</td></tr><tr><td>CODE18 - CARAC BOOLEEN</td><td>None</td></tr><tr><td>CODE6 - Hébergement</td><td>None</td></tr><tr><td>CODE3 - Décommissionnement</td><td>None</td></tr><tr><td>CODE15 - CARAC ENTIER</td><td>None</td></tr><tr><td>CODE17 - CARAC ENUMERATION</td><td>None</td></tr><tr><td>CODE19 - CARAC DATE</td><td>None</td></tr></table>

##### Composants logiciels

<table id="bkmrk-composant-logicielco"><th style="background:#F5F5F5">**Composant logiciel**</th><tr><td>CODE9 - Demande Sousc (GRAAL)</td></tr></table>

##### Couverture fonctionnelle

<table id="bkmrk-capacit%C3%A9composant-lo"><th style="background:#F5F5F5">**Capacité**</th><th style="background:#F5F5F5">**Composant logiciel**</th><th style="background:#F5F5F5">**Service**</th><tr><td>CODE63 - Compagnes marketing</td><td>CMP\_NA\_3157 - Composant non renseigne (GRAAL)</td><td>SRV\_NA\_11340 - Service non renseigne</td></tr><tr><td>CODE23 - Ciblage</td><td>CMP\_NA\_3157 - Composant non renseigne (GRAAL)</td><td>SRV\_NA\_11298 - Service non renseigne</td></tr><tr><td>CODE17 - Planif./Affectation</td><td>CMP\_NA\_3157 - Composant non renseigne (GRAAL)</td><td>SRV\_NA\_11292 - Service non renseigne</td></tr><tr><td>CODE18 - Suivi d'activités</td><td>CMP\_NA\_3157 - Composant non renseigne (GRAAL)</td><td>SRV\_NA\_11293 - Service non renseigne</td></tr><tr><td>CODE24 - Scoring/Valeur</td><td>CMP\_NA\_3157 - Composant non renseigne (GRAAL)</td><td>SRV\_NA\_11299 - Service non renseigne</td></tr><tr><td>CODE22 - Segmentation client</td><td>CMP\_NA\_3157 - Composant non renseigne (GRAAL)</td><td>SRV\_NA\_11297 - Service non renseigne</td></tr><tr><td>CODE26 - Connaissance client</td><td>CMP\_NA\_3157 - Composant non renseigne (GRAAL)</td><td>SRV\_NA\_11301 - Service non renseigne</td></tr><tr><td>CODE27 - Contact client</td><td>CMP\_NA\_3157 - Composant non renseigne (GRAAL)</td><td>SRV\_NA\_11302 - Service non renseigne</td></tr><tr><td>CODE29 - Réclamation client</td><td>CMP\_NA\_3157 - Composant non renseigne (GRAAL)</td><td>SRV\_NA\_11304 - Service non renseigne</td></tr><tr><td>CODE15 - Catalogue des Off./Serv.</td><td>CMP\_NA\_3157 - Composant non renseigne (GRAAL)</td><td>SRV\_NA\_11290 - Service non renseigne</td></tr><tr><td>CODE28 - Demande client</td><td>CMP\_NA\_3157 - Composant non renseigne (GRAAL)</td><td>SRV\_NA\_11303 - Service non renseigne</td></tr></table>

##### Déploiement

<table id="bkmrk-unit%C3%A9-organisationne-0"><th style="background:#F5F5F5">**Unité organisationnelle**</th></table>

##### Cycles de vie

<table id="bkmrk-datestatut2024-05-02"><th style="background:#F5F5F5">**Date**</th><th style="background:#F5F5F5">**Statut**</th><tr><td>2024-05-02 00:00:00</td><td>A définir</td></tr></table>