# CAP404 - Traitement des réclamations client

Traitement des réclamations client

# CAP404 - Traitement des réclamations client

##### Informations générales

<div class="container" id="bkmrk-codecap404"><div style="display: flex; flex-direction: row; flex-wrap: wrap; width: 100%;"><div style="display: flex; flex-direction: column; flex-basis: 100%; flex: 1;">**Code**</div><div style="display: flex; flex-direction: column; flex-basis: 100%; flex: 1;">CAP404</div></div></div><div class="container" id="bkmrk-titretraitement-des-"><div style="display: flex; flex-direction: row; flex-wrap: wrap; width: 100%;"><div style="display: flex; flex-direction: column; flex-basis: 100%; flex: 1;">**Titre**</div><div style="display: flex; flex-direction: column; flex-basis: 100%; flex: 1;">Traitement des réclamations client</div></div></div><div class="container" id="bkmrk-descriptiontraitemen"><div style="display: flex; flex-direction: row; flex-wrap: wrap; width: 100%;"><div style="display: flex; flex-direction: column; flex-basis: 100%; flex: 1;">**Description**</div><div style="display: flex; flex-direction: column; flex-basis: 100%; flex: 1;">Traitement des réclamations client</div></div></div><div class="container" id="bkmrk-zonezon2---gestion-d"><div style="display: flex; flex-direction: row; flex-wrap: wrap; width: 100%;"><div style="display: flex; flex-direction: column; flex-basis: 100%; flex: 1;">**Zone**</div><div style="display: flex; flex-direction: column; flex-basis: 100%; flex: 1;">ZON2 - Gestion de la Relation Client BtC</div></div></div><div class="container" id="bkmrk-quartiercode67---ges"><div style="display: flex; flex-direction: row; flex-wrap: wrap; width: 100%;"><div style="display: flex; flex-direction: column; flex-basis: 100%; flex: 1;">**Quartier**</div><div style="display: flex; flex-direction: column; flex-basis: 100%; flex: 1;">CODE67 - Gestion de la satisfaction client BtC</div></div></div><div class="container" id="bkmrk-d%C3%A9partementuorg14---"><div style="display: flex; flex-direction: row; flex-wrap: wrap; width: 100%;"><div style="display: flex; flex-direction: column; flex-basis: 100%; flex: 1;">**Département**</div><div style="display: flex; flex-direction: column; flex-basis: 100%; flex: 1;">UORG14 - RMA</div></div></div>##### Indicateurs

<table id="bkmrk-indicateurvaleurtitr"><th style="background:#F5F5F5">**Indicateur**</th><th style="background:#F5F5F5">**Valeur**</th><th style="background:#F5F5F5">**Titre**</th><tr><td>NOUVEAU - Nouveau</td><td>None</td><td>Non renseigné</td></tr></table>

##### Couverture applicative

<table id="bkmrk-applicationapp168---"><th style="background:#F5F5F5">**Application**</th><tr><td>APP168 - ADMIN</td></tr><tr><td>APP109 - ODYSSEE</td></tr></table>

##### Services

<table id="bkmrk-service"><th style="background:#F5F5F5">**Service**</th></table>